The staff at Expect Referrals have over 30 years of combined experience in marketing. Most of us started with direct mail, the first truly trackable form of marketing. Then, email entered the picture making trackable direct marketing a thousand times more affordable and faster to produce. Then, we brought social media into the mix as we figured out how to leverage the conversations that occurred on Facebook and Twitter and then Google+ and Pinterest to maximizing exposure and of course, generating leads and hopefully, sales.
One day, back in early 2010, a few of us thought about referrals and word of mouth marketing and wondered why more businesses weren't focusing on referrals. So, we tried to do one for a client. It was practically impossible to keep up with all the transactions. It took up too much time and the effort did not equal the reward. We thought, if there was a systemized way to automate, manage and track a referral program, the effort would be eliminated and only the reward would be left. And that is how the idea of Expect Referrals was born.
As the power of social media grew and social sharing became as natural as eating breakfast, we knew we had stumbled on something truly awesome that will help hundreds of thousands of small businesses grow. Around here we say, "If Facebook, Groupon and Constant Contact had a baby, it would be Expect Referrals." That is because we took the best of social media, group couponing and email marketing and merged them together so you can get the word out about your business, a deal you have on your product or your event.
There are other platforms out there that give you the same result as Expect Referrals does. And, that is great because you can't be all things to all people, right. Our unwavering commitment is to the solution for small businesses and/or do it yourselfers who don't want to pay the price for someone to do the work for them. They just want the tools to get it done right.
This idea has helped us to craft our vision. Our vision is to become the best software product in referral marketing that bridges the gap between consumers and businesses through our "marketing as a service" core belief.
Customer service is also a huge part of all this. Unlike a lot of cloud based software companies, we always make it easy for you to contact us. We offer customer service and training at all plan levels and you can get us on the phone most of the time during business hours. We listen to what our customers need and add new features as often as we can. And, we have never increased our prices.
We hope you like what you see at Expect Referrals. If you are an agency or consultant, please give us a call. We have lots of ways to help you help your customers. If you know a business that could use Expect Referrals, please refer us. And, if you are here looking for yourself, go to the demo page, reach out to us on our contact us page or simply sign up for a plan that makes sense and take a test drive.
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